Arabic AI that stays inside the bank.
Customers write in their own dialects, staff search hundreds of policies, and all of it touches data that cannot leave. Orchestra runs inside your data centre and handles all three.
What it does
- Customer service in the Arabic customers actually write: An assistant on WhatsApp, web and the app that answers only from approved sources, understands Gulf, Egyptian and Levantine Arabic, and hands over to a person when needed.
- Complaint triage and routing: Reading incoming complaints, classifying and summarising them, and routing them to the right team, with a record of every decision.
- Policy and procedure search: Answers for staff from internal policies and circulars, citing the source, respecting each employee’s access rights.
- Arabic documents in onboarding: Extracting data from Arabic documents and preparing it for review, with the final decision left to a person.
Why inside your premises
Banking customer data is among the most sensitive there is, and regulators in the region pay growing attention to outsourcing and human oversight, as in the Qatar Central Bank’s AI guidelines. When the model runs inside the bank, no outside party processes the data, and every action is recorded in an audit log that cannot be altered.
What we deploy
NoorAI deploys a complete stack that you own: Orchestra, our 14-billion-parameter Arabic-native language model trained in-house, a low-code agent platform wired into your systems, and the engineers who deploy and run it with you. It runs inside your data centre, air-gapped, or in an in-country private cloud.
How we start
We usually suggest a bank starts inside, with staff, before customers. A typical first project:
- Policy search for one team, such as branch operations, from the circulars it already works with.
- A test set of that team's real questions, with the right answer and its source for each.
- Pass criteria agreed before anything is bought: the answer cites the right circular, declines when there is no source, and respects each employee's access rights.
- A parallel run beside the current way of working, then the customer-facing assistant once the internal one has earned trust.
Then we deploy and operate it with you, with monthly support. We work in Egypt, Saudi Arabia, the UAE and across the Gulf.
Frequently asked questions
Can the assistant take actions on customer accounts?
Only what you allow. Sensitive actions go to a person for approval first, and every action is logged.
Does it connect to our banking systems?
Yes. The agent platform connects to CRM, databases and core systems through interfaces you define, inside your network.
Does customer data leave the bank?
No. The model, indexes and logs run inside your environment, and can run air-gapped.